We will accept returns within 7 days for a full store credit refund or exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for exchange, or store credit.

CALAVIO does not cover the cost of returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

SHOES

Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.

SWIMWEAR AND LINGERIE

Please try on over underwear for sanitary reasons. Do not remove protective slip.

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment.

LOCAL

We recommend that you return merchandise to us using a traceable shipping method. Please retain record of your tracking number so that you are able to monitor the progress of the return as it is in route back to us.

If you receive an item that is damaged, please contact customer service immediately.

CALAVIO only carries merchandise that is authentic, first-run, and obtained directly from the designers. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.

Customers in South Africa are responsible for shipment costs for returns and exchanges. To ship an item back to CALAVIO please:

1. For exchanges:We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
2. Pack your item(s) into a bag or box.
3. On the waybill please include your invoice number and note “Return shipment to CALAVIO. Mail your return or exchange using your carrier of choice to:

POSTNET

Cnr Lever & New Rd Shop 30, 

San Ridge Square, Carlswald, 

Midrand, 

1684

Johannesburg