- Orders under R1500: R99 delivery fee
- Orders over R1500: FREE DELIVERY
We deliver to all physical addresses within South Africa. We do not deliver to post boxes.
Depending on where your order is going, deliveries will usually take between 3 – 5 working days, however during peak periods like Black Friday this may take up to 10 working days. Where unforeseeable delays and out of stock situations occur, every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery.
- On the morning of your delivery you will receive an SMS letting you know that your order is out for delivery.
- Please ensure that you or an authorized person is available at the stipulated delivery address to accept the order.
- If there is no one available at the delivery address at the time of delivery the driver will attempt to make a second delivery the next day.
- If we are unable to deliver after the second attempt, we may send the order back to our warehouse for a refund where applicable.
- All orders leaving our warehouse will be sealed with our warehousing partners no tamper seal. If the seal has been broken or has been replaced with any other type of seal or tape please do not accept the delivery and notify our Customer Service team on 000 000 0000 as soon as possible.
We deliver from Monday to Friday (09h00 – 16h00). We do not deliver on Good Friday, the 25th and 26th of December, the 1st and 2nd of January or any other public holiday in South Africa. We do not deliver on weekends.
We do our outmost to ensure that all orders are sufficiently packaged. If you receive any damaged items please notify us as soon as possible and return to us within 7 days of delivery. We will collect the item and upon inspection send a replacement as soon as possible.
If there is an item missing or you get the wrong delivery please call the call center as soon as possible. If you received an incorrect item please do not use it, we will arrange for a collection and have the correct items delivered to you as soon as possible.
Once your order has been placed the delivery address cannot be changed. Please double check your delivery address at checkout.
Please contact our call centre on 031 010 0005 with your online order number and they will assist you in tracking your order, please note you will receive a SMS from our couriers when your order is out on delivery.